Terms of Service

1. Parties and Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between:

— and the individual or business entity ("you", "the Client") that engages our services.

By submitting an enquiry, signing a proposal, or making any payment, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Scope of Services

Velocity AI Group provides AI automation consultancy and implementation services for small and medium-sized businesses. Services include, but are not limited to:

• AI chatbot design, development, and deployment
• Lead generation automation pipelines
• CRM setup, configuration, and workflow automation
• Social media automation and scheduling systems
• Appointment booking and reminder automation
• Custom AI solutions and API integrations

The specific scope of services for each engagement is defined in a written proposal ("Proposal") delivered to the Client prior to commencement. Work will only begin once the Proposal has been accepted and the applicable deposit received.

We reserve the right to decline any project at our discretion.

3. Payment Terms

Pricing for standard service packages starts at €497 (excl. VAT) as detailed on our website. Custom and enterprise engagements are quoted individually in the Proposal.

Payment is structured as follows:

• Milestone-based billing: Projects are broken into defined milestones. Each milestone is invoiced upon completion and Client sign-off.
• Deposit: A deposit (typically 50% of the total project fee) is required before work commences. The exact amount is stated in the Proposal.
• Payment due date: Invoices are due within 14 days of the invoice date unless otherwise agreed in writing.
• Late payments: Overdue invoices may incur a late payment charge of 1.5% per month in accordance with applicable German law.
• Currency: All prices are quoted and payable in Euros (€) unless otherwise agreed.
• VAT: Prices are shown excluding VAT. Where applicable, VAT will be added at the prevailing rate.

Accepted payment methods will be stated on each invoice (typically bank transfer or Stripe).

4. Refund and Cancellation Policy

We operate on a milestone payment structure designed to protect both parties:

• If we fail to deliver an agreed milestone, we will not invoice for that milestone until delivery is complete.
• Once a milestone has been delivered to the Client and written sign-off has been received, that payment is non-refundable.
• The initial deposit is non-refundable once work has commenced.
• Either party may terminate the engagement with 7 days' written notice. Outstanding work already completed will be invoiced pro-rata.

5. 30-Day Post-Launch Support

All delivered projects include a 30-day support period commencing from the project go-live date, at no additional charge. During this period we will:

• Fix any bugs or errors in the delivered system that are attributable to our implementation
• Make minor adjustments to configuration or copy as reasonably requested
• Provide guidance and answer questions via email within 2 business days

The 30-day support period does not cover:

• New features or functionality outside the agreed scope
• Issues caused by third-party platform changes (e.g. API updates by WhatsApp, Instagram, etc.)
• Issues arising from changes made to the system by the Client without our involvement

After the support period, ongoing maintenance and support is available on a separate retainer basis. Contact us for details.

6. Client Obligations

To enable timely delivery, the Client agrees to:

• Provide timely access to required tools, accounts, and platforms as requested
• Provide feedback on deliverables within 5 business days of submission
• Designate a single point of contact for the duration of the project
• Ensure all content and materials provided to us are lawful and do not infringe third-party rights

Delays caused by the Client's failure to meet these obligations may result in revised timelines and, where significant, may incur additional charges.

7. Intellectual Property and Ownership

Upon receipt of full payment for a project, the Client receives full ownership of all custom-built deliverables created specifically for them.

We retain the right to:

• Use our proprietary frameworks, templates, and methodologies in other projects
• Reference the project type (not confidential details) in our portfolio with Client consent

Third-party tools and platforms used within delivered systems remain subject to their own licencing terms.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. We will not disclose Client business information, customer data, or internal processes to any third party without prior written consent, except as required by law or to sub-processors necessary for delivery (see Privacy Policy).

9. Limitation of Liability

We shall not be liable for:

• Indirect, consequential, or incidental loss including lost profits or revenue
• Loss of data or business opportunities
• Failures or changes in third-party platforms, APIs, or services beyond our control
• Results achieved (or not achieved) from deployed automation systems, as outcomes depend on many factors outside our control

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

10. Warranties and Disclaimer

We warrant that services will be performed with reasonable skill and care. We do not warrant that:

• Automation systems will be error-free or uninterrupted at all times
• Any specific business outcome, revenue increase, or performance improvement will be achieved
• Third-party platforms integrated within delivered systems will remain available or unchanged

All other warranties, express or implied, are excluded to the fullest extent permitted by law.

11. Governing Law and Jurisdiction

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

12. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website. For existing client engagements, changes will not apply retroactively without written agreement.

13. Contact