Za hotele, restorane, barove, klubove i turističke objekte For hotels, restaurants, bars, clubs & touristic businesses

Vaši standardi već postoje.
Vaš tim ne može doći do njih.
Your standards already exist.
Your team can't reach them.

Velocity Hospitality OS je operativni sloj iznad alata koje već koristite — WhatsApp, PMS, POS, rezervacije — koji svaku proceduru, cijenu i pravilo čini dostupnom u sekundi. Voditelji prestaju biti pretraživač, novi zaposlenici brzo postaju samostalni, a izvedba je dosljedna u svim odjelima. Velocity Hospitality OS is the execution layer above the tools you already run — WhatsApp, PMS, POS, reservations — making every procedure, price and policy reachable in seconds. Managers stop being a human search engine, new staff reach competence in days, and execution stays consistent across departments.

Zvuči poznato?Sound familiar?

Gost piše u 22:00 — nitko ne odgovaraA guest messages at 22:00 — nobody answers

Upit stigne izvan radnog vremena. Do jutra je gost već rezervirao kod susjeda.The enquiry lands after hours. By morning, the guest has booked next door.

Osoblje stalno prekida voditeljeStaff interrupt managers all day

U operacijama koje smo analizirali: oko 100 istih pitanja po voditelju dnevno — otprilike 5 sati izgubljenog vremena.In the operations we've assessed: ~100 repeat questions per manager, per day — roughly 5 hours of lost time.

Uvođenje sezonaca traje tjednimaOnboarding seasonal staff takes weeks

15–30 dana da novi konobar ili recepcioner postane samostalan — usred špice sezone.15–30 days for a new waiter or receptionist to become independent — in peak season.

Sve ovisi o WhatsApp grupamaEverything depends on WhatsApp groups

Obavijesti i izvješća ovise o tome hoće li se netko sjetiti. Informacije se gube, prihod propada.Announcements and reports depend on someone remembering. Information gets lost, revenue leaks.

Što ugrađujemoWhat we install

Jedan operativni sloj iznad vaših postojećih sustava — kao sloj, ne zamjena.One operational layer above your existing systems — a layer, not a replacement.

01

Asistent znanja za osobljeKnowledge Assistant for staff

Svaka procedura, cjenik, pravilo i meni — odgovor odmah, na bilo kojem jeziku, iz dokumenata koje već imate.Every procedure, price list, policy and menu — answered instantly, in any language, from documents you already have.

02

Hub tima i onboardingTeam Hub & onboarding

Jedan izvor istine: imenik, standardi, checkliste, dnevne upute i obavijesti koje stignu do svih. Uvođenje sa tjedana na dane.One source of truth: directory, standards, checklists, daily briefings and announcements that reach everyone. Onboarding cut from weeks to days.

03

Operacije i izvješćaOperations & reporting

Zadaci, primopredaje, prioritizacija održavanja i rasporedi na jednom mjestu — uz automatska dnevna izvješća i preglede za upravu.Tasks, handovers, maintenance triage and scheduling in one place — with automated daily reports and executive dashboards.

04

Concierge za goste — glas i chatGuest Concierge — voice & chat

Jedan sustav na telefonu, WhatsAppu, webu i QR kodu u sobi — odgovara gostima, hvata upite i eskalira osoblju s punim kontekstom.One system across phone, WhatsApp, web and in-room QR — answers guests, captures requests and escalates to staff with full context. Roadmap · po objektuRoadmap · validated per property

Brojke s terenaNumbers from the floor

~100
ponavljajućih pitanja po voditelju dnevnorepetitive questions per manager, per day
~5 h
izgubljenog voditeljskog vremena dnevnoof manager time lost daily to answerable questions
15–30
dana za uvođenje jednog zaposlenika danasdays to onboard one new hire today
24/7
dostupni odgovori na svakom kanaluanswers available on every channel

Podaci iz Velocity operativnih revizija i intervjua s voditeljima u petozvjezdičanom resortu, 2026.Figures from Velocity operational audits and manager interviews inside a five-star resort operation, 2026.

Kako funkcioniraHow it works

1

Besplatna procjenaFree assessment

Ocijenimo gdje gubite vrijeme i rezervacije, i što se može preuzeti odmah.We score where you lose time and bookings, and what can be taken over immediately.

2

Ponuda u 48 hProposal within 48 h

Prilagođen plan s jasnim cijenama i rokovima. Fiksna cijena, fiksan opseg.A tailored plan with clear pricing and timelines. Fixed price, fixed scope.

3

UgradnjaBuild & integrate

Gradimo oko vaših postojećih alata — PMS, POS, WhatsApp. Bez migracije podataka.We build around your existing tools — PMS, POS, WhatsApp. No data migration.

4

Pokretanje i podrškaLaunch & support

Obuka tima, primopredaja i 30 dana podrške uključeno.Team training, handover and 30 days of support included.

Besplatno · PovjerljivoComplimentary · Confidential

Počnite s procjenom izvedbeStart with a performance assessment

Strukturirana dijagnostika koja mjeri koliko dobro vaš objekt izvršava standarde koje već ima — i pokazuje gdje gubite vrijeme, prihod i lojalnost gostiju.A structured diagnostic that scores how well your operation executes the standards it already owns — and shows where you're losing time, revenue and guest loyalty.

Izvršenje osobljaStaff Execution Prihodovna prilikaRevenue Opportunity Zadržavanje gostijuCustomer Retention Spremnost sustavaSystems Readiness Ukupna izvedbaOverall Performance

~10 minuta · Bez financija, podataka o gostima ili lozinki · Izvještaj u 2 radna dana.~10 minutes · No financials, guest data or logins · Executive report within two business days.

Spremni za dosljednu izvedbu?Ready for consistent execution?

Javite se — razgovor je besplatan i bez obveze. Odgovaramo u roku 24 sata.Get in touch — the conversation is complimentary and without obligation. We reply within 24 hours.

Druvaughn Edwards · OsnivačFounder, Velocity AI Group · hello@velocityaigroup.co · LinkedIn